Willow And Hall Sofa Bed Reviews

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Willow and hall sofa bed reviews.

Notice that there are no 5 reviews for actual sofa customers but many 1 with each complaining about delivery. I took delivery of my new sofa bed from willow and hall recently and i am delighted with the item and the service i received form start to finish. Over two months on. The sofa bed we bought from willow and hall is great but their customer service is not.

The delivery men were excellent i was very impressed. Since moving to a new house willow hall is the only company to have found my address delivered on time put the sofa together and removed the packaging. Delivery has always been flawless staff very kind and careful with the items and our home. They give various options for eg filling fitness for the sofa and the actual mattress was the thickest we could find on the market.

They met the timescale for delivery too. Willow and hall reviews dreadful company product quality and customer service 0 stars avoid willow hall is genuinely the worst company product quality and customer service i ve ever encountered. Although there was a 1 week delay with delivery which isn t completely unexpected when making a furniture item to order i was happy to wait a little longer than initially anticipated to receive my. Reply from willow and hall.

We were really impressed with the chaise sofa bed we ordered on line from willow and hall. Today july 24th we still have no furniture. Every design is made in britain by hand tailored for you from our handpicked selection of personalisation options including over 200 fabrics three seat cushions and three luxury 14cm deep sofa bed mattresses for a relaxing night s sleep. Order from our sofa bed sofa armchair bed or accessories collections now and save up to 20.

First sofa faulty replacement sofa sent also faulty refusal to refund for months on end ignored by customer service. Well done to them. They happily took just under 2000 from us for a sofa bed and otterman on march 16th 2020. We have curated an edit of sofa beds sofas armchairs beds and accessories in designs ranging from classic to mid century and modern.

We are still waiting for them to rectify this. Sofa was delivered with arm covers that do not match and a pull strap for bed mechanisms was missing. Also ignore the responses from willow and hall they respond faster to trust pilot than they do their customers whilst failing miserably to manage their supply chain. Tailor your furniture to suit your style and home with a choice of over 200 fabrics quality seat cushion options and if ordering a sofa bed three luxurious sofa bed mattress options.

All this was done with courtesy and kindness. Save up to 20.